How To Connect Our Service To A Customer

And, we do not know what happened with our loyal customers, which they ought to advertised our services to their niche. A customer service expert further elaborated. We are known for our outstanding results on customer service, because of our knowledge on the product relationship linking it to their satisfaction. But, instead we escalates the complaint which extracts a left over confidence, the customers have with our amazing brands.

This is what competitors look out for. They are in search for a brand's weakness, which the consumers can no longer curb and tends to opt out. The strategy Amazon used in the pandemic period was to create a link from other brands, whose customers are tired of a usual service. They float into Amazon's unconventional service, and they are stuck with innovations.

On the 4th of August in 2020. I bought a 2016 Mercedes-Benz C-class Model from a Mercedes outlets, for my wife. After the whole documentation, I left for home to present to her the gift I was privileged to buy. She was filled with joy. She had had a love on the  Peugeot minivan we owned, so it was a gradual drift of love to the brand new Mercedes car.

Whenever there are exchange of gift especially to our loved ones, it poses an appreciation of the very position they hold in our lives, and the privilege in creating a good memory while on earth. It brings out the smile embedded in their inner heart. It must not be an expensive gift. Just look around, you can always give something. Yes!

After 7 months, it had an issue with the water pump, and caused an over heating. At first, it was taken lightly. She drove it to visit a family friend that lives in a 100km away from our neighborhood. After all said and done. On her way back, she got stopped at a boulevard, when she noticed an over heating, she jumped out from the Mercedes car. The passerbys alighted, and assisted her to solving the challenge at that particular moment. Thanks to her creator and those that helped her, in getting home safely. Irrespective of the fact that she stopped severally, as it was the only way to get home safely, without damaging other parts of the car. 

I believe a lot of us has experienced this. Where we were delayed and got embarrassed, by what we did not expect. At that moment, we feel helpless on the options.

3 days later, we made an arrangement with the same Mercedes outlet, we purchased it from. They asked us to tow it, for a servicing. When we got there, they were sorry as if it was their fault, so they drove it to the servicing department. And after much, we were giving the option to swap it for a different one. Though, the decision was made by my lovely wife.

In every purchase, women holds an 85% of decision and they first decide emotionally, before it finds expression logically. We were happy leaving the outlet because our needs has been solved, and they were also happy that we were satisfied. This should pose as a lesson to other brands, because customer satisfaction is ultimate.

Every customer is looking for a freedom, even when they exchange their right (money) for what they want. And brands should be conscious of what they dish out to their customers, and how they curb the faulty products or poor servicing. An unpaid attention is an obstacle to the future.